Founded in 1990 by company president Dr.
Sheila Dunn, Quality America, Inc. is a healthcare consulting company
that assists medical providers, device manufacturers and distributors to
succeed in today's rapidly changing healthcare market.
Quality America has helped thousands of physicians' offices to start
and maintain in-office laboratories; to painlessly comply with federal
regulations such as OSHA; and to get their fair share from third-party
payers and managed care organizations.
Dr. Dunn has published over 100 articles about regulatory issues and
healthcare delivery systems, and has written several manuals on managed
care negotiation, CLIA, OSHA, patient satisfaction, and practice management
strategies for the managed care industry. She serves as an advisor to several
national healthcare companies and has presented hundreds of fun and instructive
For information about all our products and
services, including OSHA Training Seminars, Point-Of-Care Testing Consultation,
OSHA On-Site Mock Inspections and Customer Service Seminars, contact Quality
America customer service: 1-800-688-8840.
Dr. Sheila Dunn
Sheila G. Dunn, D.A. MT
(ASCP) Dr. Dunn is president of Quality America, Inc. She has
published over 150 articles about regulatory issues and healthcare
delivery systems, and has written numerous manuals on managed care
negotiation, CLIA, OSHA, patient satisfaction, and practice
management strategies for the healthcare industry. Dr. Dunn is an
acting advisor to several major, national healthcare companies.
Dr. Sheila Dunn founded Quality America in 1990. Current business consists of counseling major corporations such as McKesson General Medical, Graham Field, Beckman-Coulter Corp., Bayer Corp., Johnson & Johnson, Abbott Laboratories, and Becton Dickinson. Dr. Dunn also provides physician seminars and sales representative training sessions nationwide. Prior to this, she directed product selection, marketing, and sales training for General Medical Corporation, a medical product distributor. Dr. Dunn also has former sales experience with Becton Dickinson, as well as experience in technical services, product development and quality assurance for BioClinical Systems, Inc.
Dr. Dunn holds a Doctor of Arts Degree in Clinical Laboratory Science education from Catholic University of America, Washington, DC (1986). Her doctoral thesis subject was "Quality Assurance for Physicians' Office Laboratories." She also holds a Master of Science degree from Catholic University (1982).
Dr. Dunn has presented numerous lectures and workshops in academic (medical technology, medical students), as well as business settings (sales managers, technical service representatives), and healthcare environments (physicians, physician office personnel, professional laboratory organizations, and laboratory managers). In 1999, Dr. Dunn produced and directed an OSHA Yearly Retraining interactive video learning system, entitled "I Can't Believe They Do That".
Dr. Dunn is the author of the "Physician Office Testing" portion of the Medical Office Report, published by Washington G-2 Reports from 1991-1995, and periodically thereafter. She has self-published an OSHA compliance manual, CLIA compliance manual and an instructional laboratory quality assurance program specifically for physician office laboratory personnel. Additionally, she has published more than 100 articles about regulatory compliance issues for physicians and negotiating with managed care